Legal Information
Terms and Conditions, Refund Policy, Privacy Policy, and Cookie Policy
Terms and Conditions
Effective Date: June 27, 2025
Welcome to malaysia.earrival.cards, a service provided by MDAC Assistance Service ("we", "us", or "our"). This document explains the terms under which you may use our online services, including our website and other software provided in connection with our services (collectively, the "Service")
01. Our Contractual Agreement
By accessing or using the Service, or by clicking a button or checking a box marked "Accept" (or something similar), you signify that you have read, understand, and agree to be bound by these Terms of Service (this "Agreement") and our Privacy Policy. This Agreement applies to all visitors, users, and others who access the Service ("Users"). If you do not agree to these terms, you may not access or use our Service
The Service is not intended for individuals under the age of eighteen (18) to use without parent or guardian supervision and approval
Arbitration Notice: This Agreement contains a Binding Arbitration and Class Action Waiver clause, which requires you to resolve disputes with us on an individual basis through arbitration and waives your right to a jury trial or to participate in a class action lawsuit
02. User Information and Responsibilities
To use our Service, you will be required to provide personal and travel-related information necessary to complete your digital arrival card application. You are solely responsible for ensuring that all information you provide to us is accurate, complete, and up-to-date. We will not be liable for any errors, delays, or denials resulting from inaccurate, incomplete, or false information provided by you
03. Our Relationship with You
You acknowledge that malaysia.earrival.cards is an independent entity and is not owned, operated, or affiliated with any government or governmental agency. The information and services we provide are for assistance purposes only and do not constitute legal advice. You are establishing a direct customer relationship with us for the purchase of our digital arrival card assistance service
04. Privacy and Data Security
By using the Service, you consent to the collection and use of your personal information as set forth in our Privacy Policy. While we implement security measures to protect your information, we cannot guarantee that unauthorized third parties will never be able to defeat our security. You acknowledge that you provide your personal information at your own risk. It is your responsibility to secure your own devices and internet connection used to access the Service
05. Your Rights and Responsibilities
We grant you a limited, non-exclusive license to use the Service subject to this Agreement. You retain all rights to the personal information you submit to us, subject to the licenses granted herein that allow us to process your application and operate the Service
When you receive a travel document from us, it is your responsibility to immediately verify that all information is correct and complete. You must also ensure your passport is valid for at least six months from the start of your trip
06. Rights of malaysia.earrival.cards
By using the Service, you grant malaysia.earrival.cards the right to process, modify, and distribute the data you provide for the sole purpose of operating the Service and fulfilling your requests. All rights, title, and interest in the Service, including our software, branding, and content, are the exclusive property of malaysia.earrival.cards and its licensors. You agree not to copy, modify, or reverse engineer any part of our Service. We also reserve the right to modify, limit, or discontinue the Service at any time
07. Prohibited Uses of the Service
You are prohibited from using the Service for any unlawful, fraudulent, or malicious purpose. This includes, but is not limited to:
- Interfering with the Service's operation or security
- Gaining unauthorized access to any system or data
- Uploading malicious software or unlawful content
- Impersonating any person or entity
- Using the Service for any commercial purpose without our consent
08. Third-Party Links and Services
The Service may contain links to third-party websites or resources. We are not responsible or liable for the availability, accuracy, or content of such external sites
09. Suspension and Termination of Service
You may request to cancel your application in accordance with our Refund Policy. We may suspend or terminate your access to the Service at any time, for any reason, including for violations of this Agreement. Upon termination of your access by us, your right to use the Service will cease. Provisions of this Agreement that by their nature should survive termination shall survive, including disclaimers, liability limitations, and arbitration clauses
10. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, MALAYSIA.EARRIVAL.CARDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE SERVICE OR THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, MALAYSIA.EARRIVAL.CARDS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE SERVICE IS LIMITED TO U.S. $100
12. Indemnification
You agree to defend, indemnify, and hold harmless malaysia.earrival.cards from and against any claims, damages, liabilities, and expenses (including attorneys' fees) arising from your use of the Service or your violation of this Agreement
13. Legal Notices and Communication
You consent to receive communications from us electronically (e.g., via email). You agree that all agreements, notices, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing
14. Copyright Policy
We respect intellectual property rights. If you believe your copyright has been infringed upon by our Service, please provide our designated Copyright Agent with a written notice containing all legally required information. Notices should be sent to:
Copyright Agent c/o malaysia.earrival.cards
Attention: Legal Notice (Copyright Agent)
15. Entire Agreement
This Agreement constitutes the entire agreement between you and malaysia.earrival.cards regarding the Service and supersedes all prior agreements
16. Binding Arbitration and Class Action Waiver
Any dispute or claim arising out of this Agreement or the Service shall be resolved by binding arbitration on an individual basis, rather than in court. The arbitration will be conducted by the American Arbitration Association ("AAA") under its applicable rules. YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT. The arbitration shall take place in Newark, Delaware
You may opt-out of this arbitration provision by sending a written notice within 30 days of accepting these terms to: malaysia.earrival.cards, ATTN: Arbitration Opt-Out
17. Time Limitation on Claims
You agree that any claim arising out of the Service must be filed within one (1) year after such claim arose; otherwise, the claim is permanently barred
18. Governing Law and Severability
This Agreement shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect
19. General Provisions
This Agreement does not create any agency, partnership, or employment relationship. You may not assign your rights under this Agreement, but we may assign ours without restriction
20. Commercial Terms
Purchases: You may purchase our digital arrival card assistance service on a one-time basis. Prices are subject to change but will not affect orders already placed
Payment: We accept various credit/debit cards and other electronic payment methods ("Accepted Payment Method"). You authorize us to charge your Accepted Payment Method for the total amount of your order
Refunds: Please refer to our Refund Policy for details on cancellations and refunds
No Resale: Our services are for your personal use only and may not be resold or distributed for commercial purposes
Taxes: You are responsible for any applicable taxes or governmental fees associated with your purchase
Errors: We reserve the right to correct any errors in pricing or service descriptions and revise your order accordingly or cancel it and provide a refund
Cancellation and Refund Policy
Effective Date: June 27, 2025
At malaysia.earrival.cards, we are committed to providing a reliable and efficient digital arrival card assistance service. We understand that plans can change, and this policy outlines the circumstances under which a refund may be issued for our service fee
Our refund policy is based on the processing stage of your application at the time of your cancellation request. Refund requests must be made within 30 days of receiving our email confirming successful payment
1. When You Qualify for a Refund
You are eligible for a refund under the following conditions:
- Cancellation Before Delivery: If you request to cancel your application before your Malaysia Digital Arrival Card has been delivered, you are eligible for a refund less a cancellation/administration fee of $19.99 USD
- Error by malaysia.earrival.cards: If your application is rejected due to a direct error made by our team during the data entry or submission process, and we are unable to correct it in a timely manner, you are eligible for a full refund
2. When a Refund Cannot Be Issued
We are unable to issue a refund under the following circumstances:
- After Delivery: Once your Malaysia Digital Arrival Card has been delivered to you, our service is considered fully rendered and complete. We cannot issue a refund at this stage
- Application Issues due to User Error: If your application encounters issues due to incorrect, incomplete, or false information provided by you. It is your responsibility to ensure all data submitted is accurate
- Change of Travel Plans: If you decide to cancel your trip after your Malaysia Digital Arrival Card has been delivered
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us Immediately: Send an email to our support team (via the contact details on our website)
- Provide Your Details: In your email, please include your full name, the email address used for the application, and your order reference number
- State the Reason: Clearly explain the reason for your refund request
Our team will review your request within 3—5 business days and notify you of the outcome
4. Refund Processing Time
If your refund is approved, it will be issued within 72 hours via the same payment method used for your original purchase. A confirmation email will be sent to you as soon as the refund has been processed
Please allow up to 10 business days for the refunded amount to appear on your bank or credit card statement, as processing times vary depending on your financial institution
If you have any questions about our Cancellation and Refund Policy, please do not hesitate to contact us
Privacy Policy
1. General Information
This Privacy Policy explains how malaysia.earrival.cards ("we", "our", "us") collects, uses, and shares personal data from users ("you") of malaysia.earrival.cards (the "Service"). By using the Service, you agree to the practices described here
2. Information We Collect
We may collect information you provide directly. This may include:
- Contact details: name, email address, phone number
- Account details: username and password (where applicable)
- Billing information: payment method and related data
- Demographics: age, gender, location
- Usage information: browsing activity on our Site
3. Use of Information
- To operate and maintain the Service
- To personalize your experience on the Site
- To process payments and send related updates
- To send promotional or marketing messages (where you have consented)
- To analyze activity and improve services
4. Sharing of Information
- With trusted third-party service providers
- As required by law or regulation
- To process transactions
- During business transfers such as mergers or sales
5. Cookies & Similar Technologies
We use cookies to improve your browsing experience. You may disable them in your browser, though this may affect functionality. See our Cookie Policy for more details
6. Security
We take reasonable measures to protect your information, but no system is completely secure when transmitting data online
7. Your Rights
You may request access, updates, or deletion of your personal data by contacting us via the web form or contact details on our website
8. Policy Updates
This Privacy Policy may change from time to time. Updates will be posted here. Please contact us if you have any questions